Privacy Policy

Last updated: June 2026

1. Information We Collect

When you interact with HappyPane Solutions — whether you request a free quote, book a window cleaning appointment, or send us a text — we may collect the following information:

  • Your full name
  • Phone number
  • Email address
  • Service address (where the windows need cleaning)
  • Payment information (processed securely through Stripe — we do not store full card numbers)

2. How We Use Your Information

Everything we collect is used to run our window cleaning business and serve you better. Specifically, we use your information to:

  • Schedule and provide window cleaning services at your home or business
  • Send you free quotes, estimates, and invoices
  • Process payments securely for completed work
  • Communicate about your appointments — reminders, arrival times, and follow-ups
  • Send SMS updates if you've opted into text messaging

3. SMS / Text Messaging

If you opt in to receive text messages from us, you may get appointment reminders, quotes, service updates, and occasional follow-ups by text. Message and data rates may apply depending on your mobile carrier and plan.

You can opt out at any time — just reply STOP to any message from us and we'll remove you immediately. Reply HELP if you need assistance.

We do not sell, rent, or share your SMS opt-in or phone number information with any third parties or affiliates for marketing purposes.

Mobile opt-in data and consent are used exclusively by HappyPane Solutions to communicate with you about your services. They are never sold, traded, or transferred to outside parties.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files placed on your device that help us understand how visitors use our site — which pages are popular, how people find us, and where we can improve the experience.

We use this information to make happypanefl.com better for everyone, not to identify individual visitors. You can disable cookies at any time through your browser settings. Keep in mind that some site features may not work as expected without them.

5. Data Security

We take your privacy seriously. We use reasonable administrative and technical safeguards to protect the personal information you share with us. Payment processing is handled securely through Stripe, a PCI-DSS compliant payment platform — we do not store your full credit card numbers on our systems.

That said, no method of transmission over the internet or electronic storage is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.

6. Third-Party Services

We partner with a few trusted companies to keep our business running smoothly — for example, payment processing (Stripe), appointment scheduling, and messaging tools. These providers only get access to the information they need to perform their specific function.

We choose partners carefully and only work with companies that share our commitment to privacy. We do not sell customer data — ever.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Your Rights

You have control over your information. At any time, you can reach out to us and request to:

  • Access the personal data we have about you
  • Update or correct any information that's inaccurate
  • Delete your information from our records (subject to any legal requirements to retain certain data)

Just contact us using the details below, and we'll take care of it promptly.

8. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your data, we'd love to hear from you.

Effective Date: June 30, 2026

Questions About Our Services?

We're here to help! Don't hesitate to reach out if you have any questions about our privacy practices or how we can serve you.